Contact Us

OBSERVE: The provision of clear, accessible contact information is a legal requirement for online gambling operators serving Australian residents, in accordance with the Interactive Gambling Act 2001 (Cth) and industry best practices. Comprehensive disclosure supports user protection, regulatory transparency, and effective communication.
EXPAND: In addition to the explicit requirements, AU standards and Curaçao licensing conditions demand the publication of: the official support email, clear identification of the operating entity (including company registration and licence details), precise office addresses, disclosure regarding licensing jurisdiction, response timeframes, and the establishment of protective customer communication procedures.
REFLECT: The following contact page for playfina (solely referencing playfinaz.com) integrates all required data, including legal entity information, AU-specific disclosures, and information channels to ensure compliance, transparency, and user protection through 2025.

How to Contact Us (System 1 - Standard Channels & Response)

• Support Email: For all customer support queries, please email us at [email protected]. This address is monitored 24/7 for all inquiries originating from Australia.
• Official Website: playfinaz.com - the sole official platform for playfina services under Dama N.V.
• Live Chat: Our live chat feature is available on playfinaz.com at all times, offering immediate assistance from our trained support team.
• Contact Form: You may also use our secure online contact form below. Please include your name, email address, and a brief description of your request to expedite our support process.

Response Times: We aim to respond to all customer inquiries within one business day. For urgent matters, use live chat for real-time support. Our support staff are available to you 24/7, including weekends and public holidays.

Legal Entity and Licensing Information (System 2 - Full Legal Disclosure, CCoT Optimized)

• Operator and Legal Entity: playfina on playfinaz.com is operated by Dama N.V., a company incorporated under the laws of Curaçao. The company's registered address is Scharlooweg 39, Willemstad, Curaçao. Company Registration Number: 152125.
• Regulatory Licensing: Dama N.V. is duly licensed and regulated by the Curaçao Gaming Control Board (GCB) under Online Gambling License OGL/2023/174/0082. This licence remains valid and in force through 2025, authorizing the provision of online casino services at playfinaz.com to Australian visitors and other supported jurisdictions.
• Payment Processing: Payments may be processed through Strukin Ltd., Cyprus, where applicable. All customer funds and personal information are handled in accordance with international AML/CTF standards and AU consumer protection legislation.
• Executive Contacts: All direct customer inquiries (support, responsible gambling, dispute escalation) should use the official support email and contact form; specific executive or press contact emails are not published publically for data protection reasons.

Contact and Complaint Procedures (System 2 - User Rights, Dispute Mechanisms)

1. Primary Requirement: Users must have access to straightforward, confidential communication channels for all types of support and complaints, including responsible gambling concerns or disputes relating to account activity.
2. Procedural Steps:
   • Email our support team via [email protected] or use the secure contact form below, including a description and relevant supporting documentation.
   • Our support specialists will acknowledge receipt of your message within one business day and provide a substantive response as promptly as possible, subject to the complexity of the request.
   • For unresolved matters, you may request escalation to a Compliance Officer at Dama N.V. A final determination will be provided within a maximum of 21 days, as per AU consumer dispute resolution standards.
   • If you are dissatisfied with the response or process, you retain the right to escalate the complaint to the Curaçao Gaming Control Board or seek local legal remedies consistent with applicable law.
3. Legal Protections: All communications are handled in strict accordance with our Privacy Policy, Australian data protection legislation, and international licensing obligations. You may request a record of all correspondence or withdraw your inquiry at any time. playfina does not tolerate abusive or threatening communications and reserves the right to restrict or report misuse as required by law.

Protective Clause: Any customer information provided through these channels will be processed solely for the purpose of addressing your inquiry or complaint, in accordance with the Privacy Act 1988 (Cth) and related AU data law. If you suspect any breach of privacy or customer protection obligations, please indicate this in your submission for immediate escalation and review.

Contact Form (OBSERVE -> EXPAND: Direct User Submission, Legal Notice)

Notice: By submitting this form, you agree that playfina (via playfinaz.com) may process your personal data for the purpose of addressing your inquiry in accordance with our Privacy Policy and applicable AU law. If urgent, please use live chat for immediate assistance. All records are retained consistent with regulatory obligations through 2025.

Regional Compliance and User Protection - AU Specific (System 2, LoT-Optimized)

• Gambling Support Services: In compliance with AU law and responsible gambling mandates, we encourage customers experiencing gaming-related harm to seek assistance through government-approved support services such as Gambling Help Online (gamblinghelponline.org.au) or by calling 1800 858 858 (Australia-wide, 24/7 confidential helpline).
• Self-Exclusion & Account Limits: If you wish to self-exclude from playfinaz.com or set account/gameplay limits, please contact support. All requests are strictly confidential and processed in accordance with both Curaçao licensing standards and AU laws through 2025.
• Legal Disclaimer: Access to playfinaz.com and use of playfina services from Australia are subject to ongoing regulatory review and may be modified or restricted to comply with updated guidance issued by AU authorities or the Curaçao GCB. All users are responsible for ensuring that participation is lawful in their jurisdiction. playfinaz.com may require proof of age and location as a condition of service.

2025 Compliance Assurance: All regulatory statements, complaint processes, and data protection safeguards described herein remain in force through at least 31 December 2025, subject to renewal and updates by Dama N.V. and the Curaçao Gaming Control Board.