Terms & Conditions

These Terms govern your relationship with the operator of playfina, accessible exclusively at playfinaz.com, effective as of 1st January 2025. By accessing or using the site, you acknowledge and agree to be bound by these Terms, together with all applicable laws and regulations in Australia and all relevant international standards.

Definitions

Operator: The company responsible for the operation of playfina at playfinaz.com, being Dama N.V. (registration number: 152125), headquartered at Scharlooweg 39, Willemstad, Curaçao, and licensed by the Curaçao Gaming Control Board (license OGL/2023/174/0082, valid through 2025).
User/Player: Any individual who creates an account, accesses, or uses playfina via playfinaz.com from Australia or other permitted regions.
Bet: Any wager or stake placed by a Player on a game, event, or outcome offered on playfina.
Bonus: Promotional incentives, credits, or rewards granted by the Operator subject to specific eligibility and wagering requirements.
Wager: The act of staking money or bonus funds on games or events offered by playfina.
KYC: "Know Your Customer" process involving the verification of a Player's identity, age, residence, and financial information in accordance with legal obligations.
Account: The unique registration profile assigned to a Player upon successful registration on playfinaz.com.
Game: Any casino, slot, table, or live dealer game, or similar betting activity offered by playfina.

Account Registration

Eligibility and Age Confirmation

Minimum Age: Only individuals aged 18 and over may register and participate in playfina activities on playfinaz.com. The Operator reserves the right to request proof of age and to block or terminate accounts where legal age cannot be verified.
Local Restrictions: Participation is restricted to persons not subject to gaming prohibitions under Australian law or any other applicable national regulation. Players bear sole responsibility for complying with their local laws.

Account Creation Process

Registration: Players must complete the online registration process at playfinaz.com, providing accurate and up-to-date personal details.
Email Verification: A verification link is sent to the Player's email address, and account activation requires confirmation via this link.
KYC Documentation: Players must supply valid identification (such as government-issued photo ID), proof of address, and, where required, documentation verifying funding sources. Failure to provide satisfactory documents may result in account suspension or closure.

User Obligations

Accuracy of Data: Players are responsible for ensuring all information provided is accurate and up-to-date. Misrepresentation or use of false information is prohibited.
Password Security: All account credentials must be kept confidential. Players must not share login details with third parties and are responsible for any activity under their account.
Account Limit: Players may hold only one account on playfinaz.com. Multiple accounts are strictly prohibited and may result in closure of all related accounts and forfeiture of funds or bonuses.

Regional Compliance Note: Consistent with AU requirements, playfina implements strict identity checks and anti-money laundering practices in line with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Betting & Gameplay Rules

Placing Bets

Minimum/Maximum Bets: Each game specifies minimum and maximum bet limits. Bets not meeting these thresholds will not be accepted. Limits may be modified for specific promotions and will be visible within the game interface.
Bet Types: Players can participate in slots, table games, live casino, and other offered betting activities, each subject to game-specific rules displayed on playfinaz.com.

Bet Cancellation and Modification

Finality: Once confirmed, bets are final and cannot be amended or withdrawn except where clearly stated in the game's official rules or where a technical error necessitates cancellation.
Operator Discretion: The Operator reserves the right to void bets in the event of clear errors, malfunction, or suspected breach of these Terms.

Conduct and Fair Play

User Behaviour: Players must act respectfully in all live chat and gaming environments, refraining from insults, inflammatory language, harassment, discrimination, or fraud of any form.
Fraudulent Activity: Attempts to exploit software, cheat, or collude are strictly prohibited and may result in immediate suspension or account closure and forfeiture of funds.
Responsible Gaming: All Players are encouraged to engage responsibly, with resources for self-exclusion, deposit limits, and support available through playfinaz.com.

Regional Compliance Note: All gameplay, chat activity, and bet placement are monitored in line with AU consumer protection standards and the Interactive Gambling Act 2001 (Cth).

Bonus Terms

Activation and Wagering Requirements

Bonus Activation: Eligibility for bonuses is determined by specific promotional terms accessible on playfinaz.com. Players may be required to opt in or enter bonus codes to activate offers.
Wagering Requirements: Bonus funds must be wagered a specified number of times (as outlined in the relevant bonus terms) before any winnings can be withdrawn. The standard requirement is a minimum 35x wager unless otherwise stated, to be fulfilled within 30 days of bonus activation, with all timeframes extended to 2025.
Contribution: Certain games may contribute differently toward bonus wagering requirements; please consult individual game contribution tables where available.

Prohibited Activities and Restrictions

Game Restrictions: Bonuses may not be used on selected games, and use in violation of these restrictions may result in voided winnings.
Abusive Play: Any attempt to abuse bonus offers (including, but not limited to, minimal risk betting, collusion, duplicate accounts, or false information) will result in suspension and possible forfeiture of bonus funds and winnings.
Bonus Combination: Only one promotion or bonus can be active per account unless explicitly permitted. Combining multiple bonuses within the same period is not allowed without prior written approval.

Regional Compliance Note: All promotional activities comply with Australian Competition and Consumer Law (Cth) and adhere to 2025 industry standards for fair advertising and consumer protection.

Payments & Withdrawals

Deposit and Withdrawal Methods

Available Options: Deposits and withdrawals may be made via major credit/debit cards, e-wallets, and compliant cryptocurrencies as listed on playfinaz.com. Payment processing may, at times, be handled by Strukin Ltd., Cyprus, for certain transactions.
Account Ownership: Transactions must be made using payment methods in the Player's own name. Third-party payments are not permitted.

Limits, Fees, and Processing Times

Minimum/Maximum Amounts: The Operator sets clear deposit and withdrawal limits, visible during the relevant payment process on playfinaz.com. Maximum single withdrawal within a 24-hour period is AUD 10,000 unless stated otherwise.
Processing Times: Deposits are usually instant; withdrawal requests are processed within 48 hours, subject to KYC/AML verification requirements.
Fees: The Operator does not charge processing fees for standard methods; however, intermediary financial institutions or currency exchanges may impose charges, for which playfina bears no responsibility.

Refunds and Bonus Adjustments

Refund Policy: Bets placed in accordance with rules are final and non-refundable. Where technical errors, systemic malfunctions, or regulatory requirements demand, refunds or bonus adjustments may be processed at the Operator's sole discretion.
Bonus Withdrawals: Withdrawals of bonus funds or resultant winnings are subject to the completion of all applicable wagering requirements and compliance checks.
AML Compliance: All transactions are monitored and reported in line with AU anti-money laundering and counter-terrorism obligations.

Regional Compliance Note: Payment, withdrawal, and refund policies conform strictly to AU financial services and AML/CTF Act requirements, with all applicable standards effective through 2025.

Limitation of Liability

Operator Obligations: Playfina provides games and services with reasonable care and skill, ensuring software and game outcomes are fair and randomised, as certified by relevant regulatory authorities.
Exclusions of Liability: The Operator is not liable for:
- Network interruptions, software or hardware failures, or incompatibilities affecting playfinaz.com access or operation;
- Acts of third-party service providers or unforeseen system malfunctions;
- Incorrect data entry by Players;
- Loss of profit, data, opportunity, or any indirect or consequential losses.
Maximum Compensation: In no case shall the Operator's liability exceed the actual amount of the Player's latest wager or AUD 1,000, whichever is less, except where prohibited by law.
Force Majeure: The Operator is not liable for failure to perform due to events reasonably beyond its control.

Regional Compliance Note: These limitations do not affect statutory rights under the Australian Consumer Law (Cth) and are valid through 2025.

Intellectual Property Rights

Ownership: All content, trademarks, logos, software, and intellectual property displayed on playfinaz.com are owned or licensed by the Operator or its partners and are protected under international copyright laws.
Prohibited Use: Copying, reproducing, distributing, or modifying any content, software, or branding elements from playfinaz.com is strictly forbidden without the Operator's prior written consent.
Permitted Use: Players may access and use playfinaz.com strictly for personal, non-commercial entertainment in accordance with these Terms.
Breach Consequences: Unauthorised use or infringement may result in account suspension and legal action.

Privacy & Data Protection

Your information is processed by playfina in compliance with its Privacy Policy, accessible at playfinaz.com. All personal data is collected, stored, processed, and shared solely as necessary to fulfill legal obligations, operate gaming services, and prevent fraud in accordance with the Privacy Act 1988 (Cth) and applicable data protection legislation through 2025.

Changes to Terms

Notification: The Operator may revise these Terms to reflect legal, regulatory, or operational changes. Notice of substantive updates will be provided via email to registered Users and/or through prominent banners on playfinaz.com before such changes take effect.
User Rights: Continued use of playfinaz.com following any changes constitutes acceptance of updated Terms. Users not agreeing to revised Terms may discontinue use and request account closure with withdrawal of eligible balances.
Effective Dates: Updated Terms will specify the effective date, with all future changes extending at least through 2025 unless stated otherwise.

Termination & Suspension

Grounds for Action: The Operator may suspend, block, or terminate Player accounts for:
- Breaches of these Terms or applicable law;
- Suspected or detected fraudulent, collusive, or prohibited conduct;
- Failure to provide valid KYC/AML documentation or upon reasonable request by law enforcement authorities.
Procedure:
- Players will be notified via the email address linked to their account of the suspension or closure decision and grounds.
- Where closure is not due to regulatory prohibition or legal breach, Players may withdraw eligible balances after completion of KYC checks.
- Bonus funds or contested winnings may be withheld pending investigation.
Data Retention: Account data will be held in accordance with the Privacy Policy and AU record-keeping regulations effective through 2025.

Governing Law & Jurisdiction

Applicable Law: These Terms are governed by and construed in accordance with the laws of Curaçao, except where mandatory Australian law applies for Australian-based Users.
Jurisdiction: Disputes primarily fall under the jurisdiction of the competent courts in Curaçao. For Australian residents, mandatory statutory consumer protections afforded by Australian law remain applicable.
Dispute Resolution: Most disputes should first be addressed via the Operator's formal complaints process. If unresolved, disputes may be referred to arbitration in Curaçao under the Arbitration Act of Curaçao, or as required, court proceedings in Australia for consumer law matters.
Time Limitation: All disputes must be initiated no later than one year after the cause of action arose, with the timeframe extended through 2025.

Regional Compliance Note: These arrangements are compliant with both the Curaçao Gaming Control Board licensing terms and Australian consumer protection law as of 2025.

Contact Information

Customer Support Email: [email protected]
Official Website: https://playfinaz.com
Operator: Dama N.V., Scharlooweg 39, Willemstad, Curaçao (Company Reg. 152125)
Legal Address: Scharlooweg 39, Willemstad, Curaçao
Headquarters: Scharlooweg 39, Willemstad, Curaçao
Payment Processing: At times managed by Strukin Ltd., Cyprus
Author: Lucas Bennett
Phone: Not specified (support available via email)

For all legal correspondence or regulatory enquiries, please use the details above or refer to the contact page on playfinaz.com.