Responsible Gaming

Responsible gaming is a core commitment at playfina, operated via playfinaz.com, aimed at promoting a conscious, informed, and balanced approach to gambling entertainment. The primary objective is to ensure all players engage in gaming activities safely, securely, and enjoyably, with clear recognition of risk factors. playfina upholds stringent regulatory standards applicable to players in Australia, and pledges to provide robust support, practical information, and resources to any player seeking assistance with responsible gambling.

Risk Awareness

Recognizing and managing the risks associated with gambling is essential to maintaining control and preventing harm. Gambling should remain a form of entertainment, not a means of income or escape from problems. The following signs may indicate the onset or presence of gambling addiction:

• Frequent or increasing betting activity beyond intended limits.
• Thinking continually about gambling even when not playing.
• Borrowing money or selling assets to gamble.
• Hiding gambling activities from family or friends.
• Neglecting personal, professional, or academic responsibilities due to gambling.
• Feeling anxious, irritable, or restless when trying to limit or stop gambling.

If you are uncertain about your gambling behaviour, use this self-assessment tool. Answer "Yes" or "No" to each statement:

• Do you attempt to recover losses by gambling more?
• Have you lied to family or friends about your gambling?
• Do you find it difficult to stop or control your gambling sessions?
• Have you experienced financial difficulties due to gambling?
• Does gambling interfere with your relationships or employment?

If you answer "Yes" to any of the above, consider seeking support or using the responsible gaming tools provided by playfina on playfinaz.com.

Regional Compliance Note: All risk awareness measures are adapted for compliance with the Australian National Consumer Protection Framework and state/territory legislation for gambling (2025 regulations).

Limits & Tools

playfina, via playfinaz.com, empowers players to manage their gambling behaviour through a suite of configurable limits and self-management tools, fully aligned with Australian standards.

Deposit Limits

• Setting Daily, Weekly, and Monthly Limits: Log in to your playfinaz.com personal account and navigate to the "Responsible Gaming" section. Select "Deposit Limits," enter your chosen maximum amounts for each period, and save your preferences. These limits will automatically restrict your deposit activity in accordance with the values set, effective immediately or upon your next login.
• Compliance Statement: All deposit limits must be strictly adhered to under AU consumer protection legislation, with applications and changes processed in accordance with the National Self-Exclusion Register and applicable state/territory standards.

Time Spent (Session) Limits & Time-Out/Breather Tools

• Session Timers: Within the Responsible Gaming section, enable session/playing time limits. Input your daily or per-session maximum time (in hours/minutes), after which you will be logged out or prompted to take a break.
• Taking a Time-Out: To temporarily suspend play, select the "Time-Out" option in your account. Choose a desired break period (from 24 to 72 hours), confirm, and your account will be automatically disabled for gaming transactions during this time frame. All limits become effective immediately and are enforced in accordance with AU regulatory requirements (2025).

Legal Obligation: In compliance with AU responsible gambling codes, playfina cannot override customer-set limits or reduce the safeguarding effect of these responsible gaming tools without clear, verified user instruction.

Self-Exclusion

Players who wish to fully block access to their playfinaz.com account, either temporarily or permanently, can activate the Self-Exclusion feature. This process is essential under Australian National Self-Exclusion law for player protection.

1. Accessing Self-Exclusion: Log into your playfinaz.com account. Go to "Responsible Gaming & Self-Exclusion".
2. Choosing Exclusion Period: Select your desired exclusion duration (minimum 6 months, up to lifetime, in accordance with AU standards).
3. Confirming Your Decision: Carefully review the conditions, confirm your request, and acknowledge you understand the consequences. This confirmation is irreversible until the end of the chosen period.
4. Support Contacts: For additional assistance, contact [email protected]. Assistance is available for all Australian users, with compliance to data privacy laws.

• Consequences:
  • Immediately after activation, you cannot log in, play, or make deposits at playfinaz.com.
  • Any remaining account balance can be withdrawn upon evidence of ID and in line with Australian legislation, subject to review.
  • During the exclusion period, the self-exclusion status cannot be reversed or shortened. All correspondence regarding self-exclusion is handled in conformity with AU legislative requirements and GCB licensing obligations (prolongated to 2025).

Regional Compliance Note: All self-exclusion processes are implemented in accordance with the Australian National Self-Exclusion Register, relevant state/territory schemes, and Curaçao GCB standards (OGL/2023/174/0082, valid through 2025).

Support Resources

playfina, via playfinaz.com, recognises the importance of independent professional assistance and endorses the use of the following organisations and helplines for players, families, and affected persons:

• GAMCARE: UK-based support for problem gamblers; offers online chat, self-help tools, and referrals.
  Website: gamcare.org.uk
  E-mail: [email protected]
  Helpline: +44 20 7801 7000
• Gamblers Anonymous: International peer-support group with local meetings and forums.
  Website: gamblersanonymous.org.au
• National Gambling Helpline (Australia): 24/7 free, confidential support for Australians.
  Phone: 1800 858 858
  Website: gamblinghelponline.org.au
• Family Drug Support Australia: Helpline and family support, including resources for gambling-related harm.
  Phone: 1300 368 186
  Website: fds.org.au
• European Responsible Gambling Services: Guidance for expatriate and international players.
  Website: rgf.org

Each resource provides confidential advice, self-help materials, and professional referrals, including for family and friends impacted by gambling.

Help for Family

If you are concerned about a relative or friend's gambling habits, early, supportive intervention can be essential. Consider the following steps:

• Open Dialogue: Approach the person with empathy. Express your concern using non-judgmental statements (e.g., "I've noticed you seem troubled after playing" rather than "You have a problem").
• Use External Support: Suggest they access the resources listed above, or contact support at playfinaz.com for guidance.
• Refer to Family Groups: Join supportive environments such as the Gambling Help Online Forum and Gamblers Anonymous Family Forums.
• Professional Next Steps: If resistance persists, recommend speaking confidentially with a registered psychologist or counselor experienced in gambling problems. Immediate crisis support is available via 1800 858 858 (AU).

Professional advice and ongoing family participation in support systems are strongly encouraged under AU national standards for preventing and addressing gambling-related harm (2025).

Operator's Commitment

At playfina (via playfinaz.com), responsible gaming is embedded in all operational protocols, as required by Australian and Curaçao regulatory authorities. Rigorous internal procedures ensure ongoing detection and management of gambling risk:

1. Real-Time Behavioural Analytics: Player activities are continuously monitored for risk patterns, including unusual deposit frequency, extended session duration, and evidence of harmful behaviour.
2. Automatic Warning Systems: If system analysis identifies high-risk behaviour, playfina issues timely warning messages and prompts players to review their gaming patterns and use protective account tools.
3. Proactive Support Intervention: Under certain risk-detected scenarios (such as repeated exceeding of session/deposit limits, or repeated time-out use), support staff may initiate contact via e-mail for a welfare check, providing information on resources and self-exclusion options.
4. Legal Compliance Statement: All risk checks and interventions are performed strictly in accordance with, and not exceeding, Australian privacy laws, the National Consumer Protection Framework (NCPF), and GCB licensing conditions (OGL/2023/174/0082, extended through 2025).

User Protections: Players' rights to privacy and autonomy are fully respected. All interventions are conducted in the interests of player welfare and data security as mandated under Australian and international law.

Updates

playfina is committed to regularly reviewing and updating its responsible gaming measures and informational content to reflect regulatory changes and best practices. All updates are communicated to players as follows:

• E-mail Notification: Registered users will receive timely e-mail alerts outlining any substantive change to responsible gaming policy or procedures.
• Website Banner: Significant policy changes are announced through prominent banners and alerts within your playfinaz.com account dashboard and main site landing pages.

Last updated: 31 May 2025

Contact & Feedback

If you require support for responsible gaming, wish to adjust your self-control settings, or need confidential assistance, please contact the dedicated responsible gaming team at playfina on playfinaz.com:

• E-mail: [email protected] (Responsible Gaming Department)

If you would like to provide feedback or request self-control measures, please submit your inquiry through the online support function in your personal account (Feedback form accessible after login).

All correspondence is handled with strict confidentiality and compliance with Australian and Curaçao privacy law, and is available in English for Australian residents.

Legal Entity: Operated by Dama N.V. (Scharlooweg 39, Willemstad, Curaçao, Company reg. no. 152125), licensed by the Curaçao Gaming Control Board (OGL/2023/174/0082, valid through 2025), with support for Australian clients in full legal alignment.